Training Schedule for TERT Classes Around Texas

TERT Basic Training for Telecommunicators

October 6, 2010 - NCTCOG

December 7, 2010 - NCTCOG

February 10, 2011 - NCTCOG

April 5, 2011 - NCTCOG

June 9, 2011 - NCTCOG

Classes are now being scheduled in each region. For more information on scheduling a class, contact sdecker@nctcog.org.

• NIMS ICS 100, 200 and IS 700
• CISM Group and Peer Training suggested
• Minimum of two years' experience as a telecommunicator

Description

The purpose of this course is to prepare telecommunicators who will be part of a telecommunicator emergency response task force (TERT) deployment team so they can respond to these challenging situations.

Telecommunicators (public safety emergency call takers and dispatchers) in disaster areas have often worked tirelessly through extremely challenging working conditions. When telecommunicator deployment teams were sent to disaster areas, they were faced with difficult working conditions, increased environmental stress, and less than ideal accommodations.

This course is an awareness-level training program. Participants must check with their agency, regional, or State directors for specific deployment information and other policy/procedure mandates. This course is not designed to replace or substitute any established policy/procedure for your particular agency. At a minimum, participants should review and follow their individual agency’s policy/procedure.

• Mental Preparation for Disaster Deployment
• Physical Preparation for Disaster Deployment
• Interpersonal Communication Skills
• Telecommunicator Roles in Disaster Environments

TERT Basic Trainers
Back L-R: Kenneth Ennis, LRGVDC; Karen Mullen, North Richland Hills PD; Stephanie Barnes, Irving Police Department; Casey Lawson, Longview Police Department
Front L-R: Laura Litzerman, NCTCOG; Janie Arguello, Lubbock County SO; Danita
Chapa, Lubbock County SO; Shantelle Oliver, Irving Police Department

TERT Team Leadership Training

Schedule to be announced

• Basic TERT Awareness Course
• NIMS ICS 200, 300 and IS 800
• EMD certification
• Experience as a supervisor/manager of 911 telecommunicators preferred
• Previous deployment to a disaster area preferred

Description

The TERT Team Leader training course was designed to provide the training and skills to be an effective TERT Team Leader.

Learning Objectives:

• Review the TERT Deployment process
• Explain the purpose of the MRTD
• Recognize the importance of a deployment resource number and proper authorization for deployment.
• List the essential information topics of the deployment that must be discussed with the TERT state coordinator.
• Discuss how to prepare team members for deployment.
• Review the transportation logistics necessary for deployment
• Engage in different team-building exercises
• Review the team member considerations in developing a preliminary work plan
• Discuss the final review of team member expectations, responsibilities, and deployment information
• Discuss the initial responsibilities of the team leader upon arrival in the deployment area
• Describe the responsibilities of the team leader during deployment
• Describe TERT response demobilization requirements
• Identify the three components of an after-action report.