If you are in need of 9-1-1 telecommunicator assistance from outside your agency, TX-TERT is available. It is not necessary to be a participating agency in order to receive assistance during an emergency.
To request TERT assistance, follow the steps below.
Download and fill out the Request for TX-TERT paperwork.
Have a local Emergency Management Coordinator work with the requesting PSAP's 9-1-1 communications supervisor or manager to complete the required paperwork to submit to the local District Disaster Chair (DDC) which is then sent to the State Operations Center for processing/approval.