Requesting TX-TERT Assistance

If you are in need of 9-1-1 telecommunicator assistance from outside your agency, TX-TERT is available. It is not necessary to be a participating agency in order to receive assistance during an emergency.

To request TERT assistance, follow the steps below.

Step One

Download and fill out the Request for TX-TERT paperwork.

Step Two

Have a representative from your Emergency Management team provide the completed paperwork to the State and request a State of Texas Assistance Request (STAR) to Texas Department of Emergency Management or Texas Department of Public Safety.